When the world shut down in March 2020, consumers went online in search of solutions to their needs. Consumer behaviour has permanently shifted as a result of the Covid pandemic across all industries, and the legal industry is no exception.
In light of changing consumer behaviour and expectations, Legl has conducted research into consumer trends in legal services to try and give law firms the most up-to-date information about client expectations and client satisfaction. In the report, you’ll gain insight into what areas ensure a client gets the best experience from your firm, including:
- Law firms are rated 6 out of 10 for the use of technology to make clients’ lives easier..
- Printing, scanning and posting materials is the most frustrating aspect of working with a lawyer or solicitor.
- Only 6% of consumers select a law firm based on price.
- and more!
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