In the ever-evolving landscape of legal finance, the challenge for many firms remains the same: how to streamline payments and improve cash flow without overburdening internal teams. For Tollers LLP, a full-service regional law firm processing around 900 invoices each month, this challenge was all too familiar.

The Problem: fragmented systems, slow payments, and manual burdens

Tollers had long relied on a combination of a virtual terminal for telephone payments and a basic self-service portal on its website. However, these tools lacked the speed, clarity, and functionality needed to support modern legal finance operations. Payments took 3–4 days to process, reporting was disjointed, and the finance team spent hours manually issuing receipts and reconciling payments.

The Solution: Legl Pay – Speed, Transparency, and Flexibility

The decision to implement Legl Pay was driven by a clear goal: to make payments faster, easier to manage, and more transparent. From the outset, Tollers’ finance team took an active role in onboarding—completing training on the Legl platform, giving feedback, and ensuring the system was tailored to their needs.

The results were immediate and measurable:

• The average time for clients to pay was reduced from 3–4 days to under 24 hours
• Consolidation of multiple payment providers to one digital platform reduced overhead costs
• Same-day payments doubled, transforming cash flow visibility
• 40% of clients now pay via online payment methods, increasing convenience and reducing friction
• Automated receipts eliminated manual issuing, saving approximately 1.3 days of a cashier’s time per month
• Auditability and ease of reconciliation reduced the time spent manually attributing payments

The Impact: More Than Just Numbers

Beyond the measurable outcomes, Legl Pay helped free the finance team from time-consuming manual tasks, allowing them to focus on more strategic work. The introduction of structured payment plans and on-demand payment requests added flexibility for clients and reduced the barriers to payment.

Importantly, the transition was smooth and widely welcomed. Tollers’ staff and clients noticed the difference immediately. For Simon Bagshaw, Director of Finance & IT at Tollers, this wasn’t just another system implementation—it was a fundamental shift in how the firm handles finance:

“Legl knows what they’re doing—both from a law firm’s perspective and a client’s perspective. The team was always on hand to take feedback on board, and the transition was seamless. We now have greater flexibility, clearer reporting, and a better experience for both our team and our clients.”

Conclusion: Legal Payments, Reimagined

Tollers’ journey with Legl Pay is a clear example of how law firms can transform payment processes with the right technology. By focusing on both operational impact and user experience, Legl helped the firm move from outdated systems to a modern, automated approach that saves time, improves cash flow, and delivers a better experience for clients and staff alike.

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