Digitising client onboarding is a great first step towards adding the structure – and the data – firms need to meet regulatory requirements and drive business improvements
Discover the secret to best-in-class digital client onboarding with practical steps and learnings from financial services and tech-forward law firms.
This how-to guide takes a close look at current onboarding processes to highlight in detail where the issues lie – and what future-facing law firms could be doing differently.
By following the example of financial services and implementing easy-to-use onboarding technology, law firms could level-up their whole practice.
Read it now to learn:
Quick ideas for building firm-wide compliance culture. Learn how firms can get an edge by using COVID, compliance and tech to their benefit.
Robert Peck, Practice Manager of Streeter Marshall, speaks to us about why they decided to improve client onboarding.
Director of RG Law, specialists in conveyancing, wills and probate, tells us how technology has been their lifeline during the Crisis.
Start automating your credit control process to reduce the time spent on costly admin and quickly recover outstanding payments.
Help support your clients with any outstanding debt by splitting payments into more management instalments. Get access to financial management features, such as enhanced reporting, and reminders to automatically follow-up with your client when payments are due.
Use a QR code to collect payments when meeting clients in person.
Offer your clients the option of paying using their mobile when meeting in person. Using a QR code, your clients can scan the unique code using their smartphone and complete the payment.
Verify the card owner and billing address ahead of taking a card payment from your client.
Before your client is prompted to pay, you can run a check to confirm that the details of your client match the details of the person making the payment. Get all the information you need to verify the payment, or decide if any additional CDD is required.
Receive payments from clients at the push of a button without emails or phone calls.
Avoid delays waiting for clients to respond and instead get all the information you need during onboarding to progress the matter.
Process bank transfers with additional compliance checks, including source of funds, client details, and more. Review or reconcile payments before they arrive in your client account to ensure maximum control.
You can offer a new set of bank details for online payments via Legl and for other payment methods, such as bank details on your own invoices. Incoming bank payments will be visible in your dashboard and paid out alongside your card payments.
Attract new clients and support clients who prefer to pay invoices in instalments.
Only ask your client to authorise payments once, and automatically collect the total amount across multiple payment instalments. Control the number of instalments and over what time period payments will be taken, helping your clients to better manage their finances.
