What Do Consumers Want from Law Firms in 2022?

When the world shut down in March 2020, consumers did what you would expect: they went online in search of solutions to their needs. Consumer trends have permanently shifted across all industries, including legal, as a result of the pandemic.

In this webinar, we’ll cover the results of our Consumer Trends study and discuss what that means for how UK law firms attract, delight and retain clients.

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Lauren Watson, Director of Legal Partnerships, Legl

Lauren works with law firms across the UK, from high-street practices to top 100 multinational law firms, and is an expert on LegalTech for client due diligence, remote onboarding and online payments. Having worked in the legal industry for the last 9 years, Lauren is passionate about how technology can improve access to legal services and help law firms to operate effectively and compliantly. She is a regular speaker at legal conferences on LegalTech, digital client experience and improving access to legal services.

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