One of the biggest surprises for Karen throughout this process is just how easy it is. “Before Covid I was the one who helped set up Legl’s online payments tool – I could clearly see the value – but I had my doubts on how easy it would be to use. I have to confess, I thought I was too old to learn to use new technology! I was so wrong! It is so easy to use! When you’re running your team at reduced staff numbers, having easy-to-use tools is key to operating remotely and without additional hassle.”
The biggest success of this process has been how the team has adapted. “We are all working remotely but still feel like we’re together. We have conference calls every morning, the staff who are furloughed are keeping in contact. We still feel like we are all in this together even though there are only a handful of us.”
Moving forward, Karen thinks the changes will remain. “I think we’ll do flexible working hours after lockdown measures have eased. We’ll introduce a more comprehensive working from home policy and we will actively seek to become paperless.”
Like all forward-looking law firms, RG Law are constantly looking at ways to deliver a great service to their clients – and having good data is at the heart of that. “With Legl, we get access to all of the data and analytics on client payments. For example, I can see how many clients pay outside of office hours. This sort of information is extremely valuable when we’re assessing how we can do things better.”