For Brachers, part of having a forward-looking mindset is a willingness to invest in new technology. “Leveraging technology like Legl’s has been key to Brachers’ ability to operate remotely and maintain business continuity. Over the past few weeks we’ve seen a rise in the number of clients who have paid their invoice online using Legl. If we didn’t have this option, we wouldn’t have been able to take those payments.”
Brachers uses around four cloud-based software solutions, including their document management system, Legl’s online payments tool, a VPN product and Microsoft Teams. And while Brachers had already implemented a number of these tools, the key to successfully transitioning to remote working was their approach to the tools they hadn’t yet implemented. Brachers took quick and decisive action to speed up the implementation of technology tools which facilitated remote working. “At the end of all of this, we will only have one system physically on premises. Everything else is cloud-based.”
The final key ingredient to successfully moving to operating remotely is Brachers’ people. “I think our biggest success in this process has been how the whole firm, all 200+ people, have pulled together to make this work. Everyone has adapted to using new tools, been creative about approaching problems and brought a sense of humour to the situation with new team activities and virtual drinks!”
What Tom illustrates is that it’s not just enough to have the vision and the technology, you need to have the people who are willing to adopt new tools and adapt quickly.