Customer stories
How are law firms using Legl’s technology to improve operations, take on clients remotely and modernise?
Case study
Glover Priest Solicitors
One of the UK’s top 20 conveyancing firms Glover Priest, focuses relentlessly on customer experience. We speak with Ian Bury, Sales & Marketing Manager at Glover Priest on how Legl has enabled the firm to improve cashflow, increase compliant payments and improve the client experience. “Today, 75% to 85% of our clients complete the identity verification and onboarding steps within 1 day – a turnover that we have never seen before.”Ian Bury, Sales & Marketing Manager at Glover Priest
Case study
Harold Benjamin Solicitors
Harold Benjamin Solicitors was impressed by the disruptive simplicity of Legl when they got to experience it first-hand.
We speak with Jamie Abrahams, Operations Director at Harold Benjamin Solicitors on how he has successfully created efficiency in processes through the adoption of Legl’s solution.
Case study
DJM Solicitors
DJM Solicitors knew they wanted to enable clients to pay invoices online, but they needed a solution to meeting their needs as a law firm. We speak with Barry Davies, Director, to learn about the impact Pay by Legl has had on business.
“With Legl’s online payment solution, we reduced our debtor days and improved our working capital cycle. It’s had a hugely positive impact on our firm.”
Barry Davies, Director, DJM Solicitors
Case study
Brachers
Following the Covid-19 pandemic law firms are quickly adapting to operating remotely. Find out how Brachers, a law firm advising clients for over 125 years, did this in 24 hours.
“People want to be able to do things online, which means we as a law firm need to invest in technology to deliver this. Technology, like Legl’s, allows firms to operate remotely now and in the future.”
Tom Hall, Chief Operating Officer, Brachers
Case study
Streeter Marshall
Find out why Streeter Marshall, a full-service firm with a reputation for being approachable and practical, decided to use our technology to improve their clients’ onboarding experience.
“By using Legl we’re making it easier for clients to instruct and pay us. Not only is it a great experience for clients, but getting more clients through the door faster is good for business.”
Robert Peck Practice Manager, Streeter Marshall
Case study
RG Law
RG Law specialises in conveyancing, wills and probate. Find out how they use Legl’s online payments tool to keep operations running smoothly with reduced staff numbers.
I just wouldn’t be able to cope if we didn’t have Legl’s online payments tool. Before, I wasted hours calling, chasing and following up with client payments.”
Karen Marsh, Director, RG Law
What the Regulators say
"Neither the money laundering regulations, nor guidance require firms to see or verify original documents, so if a firm is using a technology solution to obtain and verify identification documents, they wouldn’t be required to duplicate those checks themselves by calling in originals."
“As an alternative to face-to face documentary verification, legal practices and practitioners may adopt or further utilise electronic means of ID&V [identity and verification] where appropriate to the risks present in the client/transaction.”
“Evidence indicates this [cryptographic combined with biometric identity solutions] to be a more reliable and secure identity check than visual passport or other identity document checks.”
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