It’s safe to say that conveyancing teams have been buried under a mountain of work for the last year.

Getting to the end of June may have felt like Frodo and Sam’s journey to Mordor (or at least like watching the Director’s Cut of the full Lord of the Rings film marathon with no breaks).

Managing late night and weekend phone calls and emails with demanding clients has been hugely stressful, and we’re confident that there’s more than a few conveyancing specialists who will be celebrating with a glass or two of bubbly and a few days off!

Legl’s software enables firms to track how many new clients are opening files for conveyancing matters in our Insights dashboards

We’ve spoken to conveyancing teams across the UK who have been working an unprecedented number of files throughout the pandemic as property buyers rush to make use of the Government’s temporarily reduced rates.

Legl’s software enables firms to track how many new clients are opening files for conveyancing matters in our Insights dashboards, so we’ve seen first hand the massive increase (an increase in excess of 300% for some of our law firm clients!) in conveyancing work that teams have managed over the last 12 months.

The speed of file opening times has been a massive area of focus for our customers – removing admin and unnecessary delays has helped to alleviate stress for conveyancing and compliance teams alike. With Legl’s solution, top 20 conveyancing firms like Glover Priest have onboarded 75-85% of clients in less than 24 hours. Imagine if Frodo and Sam had been able to skip ahead through their challenging journey via Rohan and Gondor etc and got straight to Mordor? It probably wouldn’t have made for such an epic story… but we’re hoping for no epic sagas when it comes to managing legal work – we’re optimising for simplicity and speed instead!

93% of consumers in the UK believed that it was important that their lawyer used technology to deliver high quality services easily and affordably

With the restrictions due to the covid-19 pandemic making face-to-face interactions near impossible, client demand for fully digitised legal services has soared. Pre-covid our Customer Trends in Legal Services report showed that a whopping 93% of consumers in the UK believed that it was important that their lawyer used technology to deliver high quality services easily and affordably.

So what’s the upshot of our learnings from the last 12 months?

• Both legal teams and clients of law firms alike are looking for more digital ways of working that can impact on efficiency and efficacy.
• Being able to track new client enquiries, time to onboard, time to pay is also very useful data to help law firms to inform business strategy and decision-making.

That’s why we’ve revamped our Insights dashboards to help law firms to leverage data insights.

But what happens next? Finally conveyancing teams have a chance to take stock and reassess processes and technology that can help to remove admin and manual work. From onboarding new clients to taking digital payments, there are quick wins that can help conveyancing teams to win a competitive advantage. At Legl we’ve seen first-hand that conveyancing departments have often been the driving force behind tech changes at firms, and we’re keen to help to further improve the digital processes at your firm.

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