Why Hedges Law chose to adopt Legl and Actionstep as an integrated solution to replace it's legacy tech and maintain its rapid growth

The Problem: Overcoming legacy technology to enable scalable growth

Hedges Law, a centuries-old legal firm focused on family dispute resolution, property, and private client services, has been rapidly growing and evolving in the UK. With ambitious plans to double its revenue in three years, the firm recognised that its legacy technology was holding it back. The team was experiencing issues with outdated, clunky software and systems, which frequently crashed and failed to meet their increasing demands.

Moreover, Hedges Law recognised a need for comprehensive data capture and storage solutions for onboarding new clients, an aspect they were struggling with. Traditional methods were inefficient, relying on physical copies of documents, which made data retrieval difficult. The firm also faced a significant challenge in finding an integrated solution that covered their broad area of work and would work effectively with the essential systems it relied upon for practice management.

The Solution: Powering a strategic shift to the cloud by combining Actionstep with Legl's integrated onboarding

Hedges Law decided to embrace technological change and began a comprehensive process to move to the cloud, replacing their legacy applications and Microsoft software with Google Workspace. This step marked a significant turning point, enhancing their cybersecurity and enabling them to operate more efficiently during the Covid-19 lockdown.

Further, Hedges Law chose to adopt Legl as the solution to their onboarding challenges.

They needed a system that would seamlessly integrate with Actionstep, their practice management system, and span across the wide breadth of their legal work. Legl offered exactly what they needed: An easy-to-use, versatile solution that allowed for data capture, payment processing, and ID verification.

The firm was especially impressed by Legl's user interface, which was straightforward and simple.

Results: Efficient, streamlined onboarding, reduced costs and smarter use of client data

Hedges Law has experienced significant improvements since implementing Legl's solutions. Now, with more efficient workflows, the firm can leverage client data across their workflows in Actionstep, enhancing their productivity and reducing costs.

With Legl and Actionstep as one seamlessly integrated system, the firm's client onboarding process has been streamlined, reducing the time and effort spent on every critical task and improving client experience.

This technological shift is ultimately moving Hedges Law closer to their goal of doubling revenue and providing advice for life.

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