Timestamps
00:00 Welcome, housekeeping and agenda
02:12 Dashboard overview and request statuses
04:39 Creating a request, tagging documents and CC options
07:41 The end-client experience and branding demo
13:10 Back in Legl: flags, non-conformities and audit trail
19:33 Watchlist screening, payments and source of funds
22:45 Marking a report as reviewed
26:10 Q&A on the CDD review experience
29:52 Risk Rules preview: what's coming next
34:30 Closing Q&A and wrap-up
Key Takeaway
- Faster CDD reviews. Non-conformities, source of funds and any unreviewed documents are pushed to the top of the report, and any of them can be handed to an MLRO or compliance manager just by changing the reviewer.
- Smooth end-client journey. Returning contacts have their details pre-filled, the same steps work the same way on mobile or desktop, and a client who gets stuck can reach support by live chat, email or phone from a bubble in the corner.
- Updated branding. Admins can upload a logo, match colours to the firm's site, and edit the wording of reminder emails from Settings, then General, then Branding, without raising a ticket.
- Introduction to Risk Rules. Checks happen the moment a client uploads a document, so issues like an unsigned or expired passport get caught and corrected on evenings and weekends, and the team opens complete cases the next morning.
