Practical tips for Legl Risk Rules and Risk Assessments

Timestamps

00:00 Welcome, housekeeping and what a governance layer means for your firm
00:44 Shante takes over: no stupid questions and how to follow along live
01:34 Risk Rules explained: applying your policy at the point of collection
02:24 Onboarding: you share your policy, Legl digitalises it, white-glove support
03:57 Inside the platform: uploading your risk policy and self-serving rules
04:37 Document retry attempts and capping what your firm is charged
06:51 Client walkthrough: engaging an individual and sending the request
09:12 Uploading an unsigned passport and the biometric selfie
10:15 Consider result, help text and re-uploading a signed passport
11:34 Reading results, the Activity audit trail and suppressing checks
14:33 Into Risk Assessments: the prompt to start, auto-answers and the risk rating
18:00 Updating an assessment, the PEP flag and auto-escalation
19:50 Downloading assessments and editing Legl's SRA-based templates
24:40 Q&A: approvals, viewing templates, multiple fee earners and charging
30:27 Closing recap and what's coming up next

Key Takeaways

1. Risk Rules apply your policy at the point of collection. Rather than your team chasing an unsigned passport or the wrong proof of address, the platform stops the client at upload, tells them what is wrong in your firm's own tone of voice, and asks for the right document there and then. The client fixes it before it reaches your team, who get an email once everything is ready to review.
2. Every trigger and outcome is auditable. Whenever a risk rule fires, the Activity tab records it, so you have full visibility of what happened with each client. In exceptional circumstances a compliance officer can suppress the automatic checks with a logged reason, and risk assessments keep version control, so you can open the legacy version alongside the new one and see exactly what changed.
3. Risk Assessments speed up decisions and stay current. Auto-answered questions pull straight from the CDD report and source of funds, conditional logic hides anything that does not apply, and the platform sets the risk rating and the reassessment date for you. When something changes, such as a client flagged as a PEP, you update the existing assessment rather than starting again, high-risk matters auto-escalate to the right approver, and updates are never charged.
4. You can self-serve and shape the setup. Legl provides client and matter templates built off SRA guidance that you can preview, edit and reorder, and building or testing a template costs nothing until you trigger a live assessment. Rules and templates keep evolving with firm feedback, and the team will digitalise your existing risk policies and assessments whatever format they arrive in, from a spreadsheet to a Word document or PDF.

Register your interest in Risk Rules here.