Timestamps
00:00 Welcome, housekeeping and what a governance layer means for your firm
02:12 The growth vs compliance tension and policy drift across bigger firms
08:15 The bus pass story: how an exception became an unchecked workaround
11:16 What the session covers: configuration, screening thresholds and risk rules
15:04 Results so far, including 140 hours saved in one firm's first month
16:04 Yana takes over: building a risk rule for an unsigned or expired passport
20:34 Client-facing walkthrough: Jenny uploads an unsigned then signed passport
26:44 Reading the results, cutting false positives and the high-risk country rule
31:52 Ongoing monitoring: configuring categories, PEP levels and alert sensitivity
41:29 Seeing alert volume change live, and the closing recap on decision-ready information
Key Takeaways
- Turn your policy into rules that apply to every client. Risk Rules embed your firm's document policy in the platform, so if a client uploads an unsigned or expired passport the system catches it and asks for the right one on the spot. The policy stops living in someone's head or a SharePoint folder and gets enforced the same way every time.
- Real-time remediation cuts the back and forth. Because checks run the moment a client uploads a document, the client fixes the problem themselves before it reaches your team. One firm saved around 140 hours in its first month, and the audit trail records whether the client followed the instruction.
- Configure monitoring to match your risk appetite. You choose what to monitor clients against for both individuals and companies, from sanctions, PEP levels and warnings to company name, address, ownership and share capital changes. You set match sensitivity and alert priority, and firms moving from other providers have seen a sharp drop in irrelevant alerts.
- A governance layer gives leadership oversight. Agents enforce your policy consistently and surface where practice has drifted, as with the firm that discovered a one-off bus pass exception had quietly become a standard workaround. Decisions still sit with the firm; agents package the information in a decision-ready way.
