BLTF Conversations Continued: How and Why Does Client Experience Impact the Balance Sheet?

At BLTF 2026, Legl hosted a panel discussion on The Connected Client, and we asked a simple question: if you believe your clients are your firm's most valuable asset, why doesn't your firm measure their experience? Most hands in the room went down. This webinar picks up that conversation and goes further - exploring the direct link between client experience and firm revenue, with real data from real law firms.