Client Experience
June 29, 2023
Mid-Year Review: Are You Effectively Navigating the Challenges of 2023?
Law firms must review performance against their top priorities: cash recovery, risk management, and client/staff retention.
Read Story Law firms must review performance against their top priorities: cash recovery, risk management, and client/staff retention.
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A client-centric law firm delivers exceptional service, client satisfaction and commitment.
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Firms must find ways to exceed expectations, increase their value, and respond to emerging client needs.
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With Legl and Advanced P4W, firms can increase efficiency across the client onboarding process and streamline data management.
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Start automating your credit control process to reduce the time spent on costly admin and quickly recover outstanding payments.
Help support your clients with any outstanding debt by splitting payments into more management instalments. Get access to financial management features, such as enhanced reporting, and reminders to automatically follow-up with your client when payments are due.
Use a QR code to collect payments when meeting clients in person.
Offer your clients the option of paying using their mobile when meeting in person. Using a QR code, your clients can scan the unique code using their smartphone and complete the payment.
Verify the card owner and billing address ahead of taking a card payment from your client.
Before your client is prompted to pay, you can run a check to confirm that the details of your client match the details of the person making the payment. Get all the information you need to verify the payment, or decide if any additional CDD is required.
Receive payments from clients at the push of a button without emails or phone calls.
Avoid delays waiting for clients to respond and instead get all the information you need during onboarding to progress the matter.
Process bank transfers with additional compliance checks, including source of funds, client details, and more. Review or reconcile payments before they arrive in your client account to ensure maximum control.
You can offer a new set of bank details for online payments via Legl and for other payment methods, such as bank details on your own invoices. Incoming bank payments will be visible in your dashboard and paid out alongside your card payments.
Attract new clients and support clients who prefer to pay invoices in instalments.
Only ask your client to authorise payments once, and automatically collect the total amount across multiple payment instalments. Control the number of instalments and over what time period payments will be taken, helping your clients to better manage their finances.
